Last updated: October 8, 2026
Welcome to the Taardegt help page. Below are the questions customers ask us most often, answered directly. If your question is not covered here, email info@taardegt.com and we will respond within 1 business day during normal operating hours.
Q: How long will my order take to arrive?
A: Orders are processed and handed to the carrier within 1–2 business days. Delivery to addresses in the contiguous United States then takes 3–5 business days. Total time is typically 4–7 business days. You will receive a shipping confirmation with a tracking number once the carrier has the package.
Q: Do you ship outside the United States?
A: No. We ship only to physical addresses within the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, PO boxes, APO/FPO addresses, or international freight forwarders.
Q: Is shipping really free?
A: Yes. Standard shipping within the contiguous United States is free on all orders. There is no minimum order amount and no handling fee added at checkout.
Q: What payment methods do you accept?
A: Visa, MasterCard, and PayPal. These are the only methods accepted at checkout. Payment method icons shown on the site correspond to these three options.
Q: How do I start a return?
A: Email info@taardegt.com with your order number and the reason for the return. We will reply with return instructions. Items must be unused and returned in their original packaging within 30 calendar days of delivery. Return shipping is free and there is no restocking fee.
Q: When will I get my refund?
A: After your return arrives and passes inspection, we initiate the refund within 1–2 business days. The refund goes back to your original payment method. After we initiate it, it typically takes 7–10 business days to appear on your statement, depending on your bank or card issuer. You will receive an email confirmation when the refund is initiated on our side.
Q: What if my item arrives damaged or defective?
A: Email us within 7 days of delivery with your order number and a photo of the item and packaging. We will arrange a replacement or a refund at no cost. You do not need to return a damaged item unless we ask you to, and if we do, we cover the return shipping.
Q: Can I change my shipping address after ordering?
A: We can change the address only before the package is handed to the carrier. Email us as soon as possible. Once the package is in transit, address changes must be handled with the carrier, and a redirect is not guaranteed.
Q: How do I contact a person?
A: Email info@taardegt.com or call 14143458839 during business hours, Monday through Friday, 9:00 AM – 6:00 PM Central Time. Emails are typically answered within 1 business day. The Contact Us page also has a form at the bottom of the page if you prefer to write from the site.